TALK: Vulnerable Customers


10:00 am

25.6 million UK adults are potentially vulnerable – that’s 50% of all UK adults! Most firms we talk to usually identify nowhere near this number. So, what is different between the way we, as an industry, identity those vulnerable and how the FCA is now classifying them?

This webinar gives you an overview of vulnerable customers, what makes someone vulnerable, and how we as an industry identify and treat customers. We look at the policies and processes which are required, what a firm needs to consider during a product journey and have a look at the recent vulnerable customer’s consultation paper (CP19-03) and what changes we can expect to see in the next year.